New batches: ServiceNow and BMC Remedy. Call +91 9596120990 to enroll.

ServiceNow

ServiceNow ITSM implementation, customization and automation.

NOW

Capabilities

Incident Management

Restore service quickly with clear categorization, priority and SLA-driven workflows.

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Problem Management

Find and remove the root causes behind repeat incidents.

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Change Management

Control risk with approvals, scheduling and tested rollback plans.

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Request and Service Catalog

A catalog and portal where users find and request services.

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CMDB and Asset Management

Reliable configuration data that supports impact analysis.

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Knowledge and SLA Management

Searchable knowledge and measurable service targets.

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Scripting and Automation

Custom logic and automation built to platform standards.

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What you get

  • Design document and configuration decisions
  • Configured or built solution in your instance
  • Test cases and test evidence
  • Runbook and admin guide
  • Knowledge transfer sessions
  • Go-live support and hypercare
  • Optional team training
  • Release notes and rollback notes

Delivery

  1. DiscoverRequirements, current state and success measures.
  2. DesignArchitecture, data model and delivery plan.
  3. BuildConfigure, integrate and document as we go.
  4. Test and releaseTest cases, Go/No-Go criteria and rollback plan.
  5. HypercareStabilize, train users and hand over runbooks.

Planning an ITSM project or training?

Talk to Sundeep about your platform, team and timeline. The first call is free.

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