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Projects

Project areas across BMC Remedy, ServiceNow and integrations.

Project areas

BMC

BMC Remedy projects

AR System workflows, forms, integrations and upgrades.

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NOW

ServiceNow projects

ITSM configuration, automation and platform governance.

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INT

ServiceNow and BMC integration projects

Connecting platforms with controlled cutover.

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How a project runs

  1. DiscoverRequirements, current state and success measures.
  2. DesignArchitecture, data model and delivery plan.
  3. BuildConfigure, integrate and document as we go.
  4. Test and releaseTest cases, Go/No-Go criteria and rollback plan.
  5. HypercareStabilize, train users and hand over runbooks.

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