Our mission
Make ITSM platforms easier to build, run and learn.
About LearnTech
A practitioner-led ITSM team based in Pune.
Who we are
LearnTech was founded by Sundeep Koul, an ITSM consultant working with ServiceNow, BMC Remedy and BMC integrations. We combine project delivery with training. Everything we teach is used on real engagements.
Our approach
Practical labs, clear documentation and honest delivery plans.
Our community
500+ students and 100+ free tutorials on YouTube.
Founder
Sundeep Koul
Founder and Lead Trainer, LearnTech
Sundeep founded LearnTech to teach ITSM the way it is used on real projects. He brings 18+ years of experience in ITSM service design, architecture, process consulting, tool implementation and training. That includes large BMC Remedy (ARS) and ITSM implementations across versions 5.x to 19.x, ServiceNow ITSM, and more than 10 years working directly at customer sites internationally.
LearnTech combines that delivery experience with training. We have trained 500+ professionals through live and recorded courses and the Learn Tech YouTube channel, and we support teams with implementation, integration and documentation.
ITSM trainingServiceNowBMC Remedy 5.x to 19.xCMDB and ADDMIntegrationsJava APIs and web servicesISO 20000
Experience
What 18+ years of ITSM experience covers.
Implementation and architecture
Large BMC Remedy (ARS) and ServiceNow ITSM implementations, from design and sizing to go-live.
Process consulting
AS-IS process mapping, maturity assessment and ITIL-aligned process design.
Upgrades and migrations
Version upgrades, data migration and controlled cutover with rollback plans.
Integrations and CMDB
Web services, Java APIs, CI import and discovery integration.
Reporting and user experience
Smart IT, MyIT, Smart Reporting, BMC Analytics and SAP BO.
Training and documentation
Administrator, developer and user training with custom material.
Selected project experience
Projects delivered by LearnTech. Client names are kept confidential.
ServiceNow ITSM implementation
LearnTech delivered end-to-end implementation from requirement workshops to production, including approval workflows, automation and KPI dashboards.
Remedy ITSM upgrade to 19.08
Architecture and delivery of the Smart IT, DWP and Smart Reporting upgrade, from hardware sizing to final transition.
ITSM 9.1, Smart IT and MyIT implementation
Solution design for a banking client, with gap analysis against BMC best practices.
CMDB integration with SCCM and SCOM
Solution design for automatic CI import, from analysis to tool selection and build.
ITSM tool consolidation
Merging ITSM tools from multiple organizations into a single global solution after an acquisition.
ISO 20000 implementation and audit
Process implementation and audit support aligned to ISO 20000.
Certifications and education
Certifications
- ITIL V3 Foundation and Intermediate
- ITIL V4 Foundation
- BMC ADDM Administration
- ServiceNow Certified System Administrator
- RPA Advanced (Automation Anywhere)
- ScienceLogic Certified Professional
Education and training
- B.E. Computers, Shivaji University (with distinction)
- MBA Marketing, PTU (First Class)
- PMP and Scrum Master training
- BMC Remedy ARS, ITSM and CMDB administration and installation training
Platforms and standards
ServiceNowBMC RemedyBMC HelixInnovation StudioADDMCMDBITIL 4ISO 20000
How we work
- DiscoverRequirements, current state and success measures.
- DesignArchitecture, data model and delivery plan.
- BuildConfigure, integrate and document as we go.
- Test and releaseTest cases, Go/No-Go criteria and rollback plan.
- HypercareStabilize, train users and hand over runbooks.
Planning an ITSM project or training?
Talk to Sundeep about your platform, team and timeline. The first call is free.
Book a free call +91 9596120990