New batches: ServiceNow and BMC Remedy. Call +91 9596120990 to enroll.

BMC Remedy and Helix

Remedy, AR System, Helix and Innovation Studio delivery.

BMC

Capabilities

BMC Remedy ITSM

Implementation, configuration and support of the Remedy ITSM suite.

AR System Development

Custom forms, workflows and integrations on AR System.

BMC Helix ITSM

Cloud-native ITSM, including planning a move from on-premise Remedy.

BMC Innovation Studio

Low-code applications on the Helix platform.

CMDB and ADDM Discovery

Infrastructure visibility, discovery and dependency mapping.

What you get

Design document and configuration decisions
Configured or built solution in your instance
Test cases and test evidence
Runbook and admin guide

Knowledge transfer sessions
Go-live support and hypercare
Optional team training
Release notes and rollback notes

Delivery

DiscoverRequirements, current state and success measures.
DesignArchitecture, data model and delivery plan.
BuildConfigure, integrate and document as we go.
Test and releaseTest cases, Go/No-Go criteria and rollback plan.
HypercareStabilize, train users and hand over runbooks.

Planning an ITSM project or training?

Talk to Sundeep about your platform, team and timeline. The first call is free.

Book a free call +91 9596120990