New batches: ServiceNow and BMC Remedy. Call +91 9596120990 to enroll.

Services

From first requirement to hypercare, with documentation at every step.

Service areas

NOW

ServiceNow

Seven module areas from incident to scripting.

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BMC

BMC Remedy and Helix

Remedy ITSM, AR System, Helix, Innovation Studio and ADDM.

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INT

Integrations

REST, SOAP and cross-platform data flows with rollback plans.

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ITIL

Technical Documentation

Design documents, runbooks, test cases and release notes.

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ITIL

Corporate Training

Team programs tailored to your platform and processes.

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Delivery model

  1. DiscoverRequirements, current state and success measures.
  2. DesignArchitecture, data model and delivery plan.
  3. BuildConfigure, integrate and document as we go.
  4. Test and releaseTest cases, Go/No-Go criteria and rollback plan.
  5. HypercareStabilize, train users and hand over runbooks.

Planning an ITSM project or training?

Talk to Sundeep about your platform, team and timeline. The first call is free.

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