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BMC Remedy projects

AR System workflows, forms, integrations and upgrades.

BMC

Typical problems we solve

  • Legacy workflows that are hard to change
  • Customizations that block upgrades
  • Weak data quality in CMDB

Scope

  • Custom forms, active links, filters and escalations
  • Incident, change and CMDB customization
  • Integration with email, directory and monitoring tools
  • Upgrade and data migration support

Delivery

  1. DiscoverRequirements, current state and success measures.
  2. DesignArchitecture, data model and delivery plan.
  3. BuildConfigure, integrate and document as we go.
  4. Test and releaseTest cases, Go/No-Go criteria and rollback plan.
  5. HypercareStabilize, train users and hand over runbooks.

Case studies

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Result: add a measured outcome.

Case study title

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