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ServiceNow projects

ITSM configuration, automation and platform governance.

NOW

Typical problems we solve

  • Out-of-the-box processes that do not fit
  • Slow approvals and manual fulfilment
  • Reporting gaps

Scope

  • Incident, problem, change and request implementation
  • Service catalog and workflow design
  • Business rules, client scripts and Flow Designer
  • Access control, reporting and dashboards

Delivery

  1. DiscoverRequirements, current state and success measures.
  2. DesignArchitecture, data model and delivery plan.
  3. BuildConfigure, integrate and document as we go.
  4. Test and releaseTest cases, Go/No-Go criteria and rollback plan.
  5. HypercareStabilize, train users and hand over runbooks.

Case studies

Case study title

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Solution: add here.
Result: add a measured outcome.

Case study title

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