Problem Management
Find and remove the root causes behind repeat incidents.
NOWWhat we cover
- Problem records linked to incidents
- Root cause analysis and known error records
- Workarounds published to the knowledge base
- Problem task workflow and trend reporting
Deliverables
- Requirements and design notes
- Configuration or build
- Test cases
- Runbook and handover
Related training
Want your team to run this themselves? See our training courses or book a free discovery call.
Planning an ITSM project or training?
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